API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation): An error occurred when validating the descriptive flexfield.

(Doc ID 2421135.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request

When attempting to update a service request,
the following error occurs.

ERROR
-----------------------
API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation): An error occurred when validating the descriptive flexfield. Additional information: Value xxxxx for the flexfield segment Item Number does not exist in the value set yyyyy


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R)Support Specialist

   (N)Agent Dashboard

2.Search for service request


3. Update Service Request



Changes

 

Cause

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