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"Single Touch Payroll Report" Hangs and Request Log Prints "Exception in static block of jtf.cache.CacheManager. Stack trace is: java.lang.ExceptionInInitializerError" (Doc ID 2422023.1)

Last updated on DECEMBER 11, 2023

Applies to:

Oracle HRMS (Australia) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When attempting to run "Single Touch Payroll Report", request stays Running and the request log prints the following error occurs.

Exception in static block of jtf.cache.CacheManager. Stack trace is: java.lang.ExceptionInInitializerError
at java.lang.J9VMInternals.initialize(J9VMInternals.java:222)
at oracle.apps.jtf.base.resources.Architecture.createWebAppsContext(Architecture.java:441)
at oracle.apps.jtf.base.resources.Architecture.createAppsContext(Architecture.java:434)

....

Caused by: java.lang.NullPointerException
at oracle.apps.fnd.common.WebAppsContext.setHijackSession(WebAppsContext.java:5811)
at oracle.apps.fnd.common.WebAppsContext.(WebAppsContext.java:799)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200)
... 3162 more

 

 

Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1.  Login as AU HRMS Super User
  2.  Submit Single Touch Payroll Report
     (N) Processes and Reports > Submit Processes and Reports > Single Request
     Name: Single Touch Payroll Report
  3.  With multiple thread, one of the Payroll Worker Process prints the error in the log file. In a single thread, Single Touch Payroll Report prints the error in the log file.



Cause

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In this Document
Symptoms
Cause
Solution


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