No Certification For Some Learners Despite Passing Class (linked To A Voluntary Evaluation)

(Doc ID 2422257.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Learning Management - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 HRMS RUP10 version, Learner Component

ACTUAL BEHAVIOR
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OLM - No certification for some learners despite passing class (linked to a voluntary evaluation)
Learners who fail the class, or don’t complete it on the first attempt, only trigger the 'Course Evaluation Notification'

OTWF workflow and never get certified, despite eventually passing the class later no additional workflows are triggered…..and they also don’t get their successful_attendance flag set to ‘Y’ on the class enrollments table either.



STEPS
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The issue can be reproduced at will with the following steps:
1. Lerner is enroll into certification
2. Learner complete the course
3. Lerner is not certified

Changes

 

Cause

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