My Oracle Support Banner

Purging Of Email Center Accounts Is Failing with " ERROR WHILE UPDATING MLCS" (Doc ID 2422581.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

ACTUAL BEHAVIOR
---------------
When attempting to purge Email Center Accounts the Purge Requests shows as failed.

EXPECTED BEHAVIOR
-----------------------
Expect that the Purge Requests do not get failed and get completed successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Applications
2. Go to the Navigate Email Center Administrator Responsibility
3.Navigate to Email Center Administration -> Administration > Purge.
4.Submit a new request.
5.Navigate to Email Center Administration -> Monitoring -> Concurrent Programs
6.Submit the Process Email Center Purge Request.
7.Navigate to Email Center Administration -> Administration.
Observe that the request status is failed


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.