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Invoice Validation or Cancellation give the error: "APP-PO-14144: PO_ACTIONS-065: Subroutine CLOSE_AUTO() returned error" (Doc ID 2424174.1)

Last updated on JULY 18, 2018

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

1. DESCRIPTION OF THE LOSS OF FUNCTIONALITY
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- Invoice validation and cancellation through the workbench gave below error

ERROR
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 APP-PO-14144: PO_ACTIONS-065: Subroutine CLOSE_AUTO() returned error

** Issue is specific to the Invoice Number = 0008-00005172

2. BUSINESS IMPACT
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Due to this issue, users cannot pay supplier on-time. Late payments affect the payment terms established by suppliers and consequently disrupts the business continuity of the organization. Moreover, the current payables accounting period cannot be closed. Problematic transactions will have to be swept to the following period, which is not in agreement with the date in which the transactions occurred.


3. STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
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The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to Invoices : Inquiry > Invoices

3. Query the invoice to be validated and choose Actions.

4. In the Invoice Actions window, select Validate Invoices and choose OK to have Payables validate the invoice.

5. Click on Validate Invoices


4. ENVIRONMENT IN WHICH ISSUE IS OBSERVED
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Product: Oracle Payable
Release: 12.1.3
Instances Affected: Test and Production
Affecting Certain Users? The issue is consistently observed with all the users.


5. EXPECTED OR ACCEPTABLE RESULT
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Should be able to validate the Invoice


6. WHAT IS WORKING
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This information is not required for further clarification.

Changes

 

Cause

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