Unexpected Error When Trying To Complete An AR Credit Notice
(Doc ID 2424552.1)
Last updated on AUGUST 11, 2022
Applies to:
Oracle Receivables - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
Attempting to create a Credit Memo and receive the following error, when saving:
An unexpected error has occurred. Please contact your system administrator.
Debug Log shows the following details:
ar.plsql.arp_ctls_pkg.generic_update EXCEPTION: arp_ctls_pkg.generic_update() "ORA-01403: no data found
...
ar.plsql.arp_ctls_pkg.update_f_ct_id EXCEPTION: arp_ctls_pkg.update_f_ct_id() "ORA-01403: no data found
Steps to Reproduce:
Responsibility: Receivables
Navigation: Transactions > Transactions
Query Invoice.
Go To: Actions > Credit
Enter the details and save.
Error received.
Changes
Cause
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