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Unexpected Error When Trying To Complete An AR Credit Notice (Doc ID 2424552.1)

Last updated on AUGUST 11, 2022

Applies to:

Oracle Receivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a Credit Memo and receive the following error, when saving:


An unexpected error has occurred. Please contact your system administrator.

 

Debug Log shows the following details:

ar.plsql.arp_ctls_pkg.generic_update EXCEPTION: arp_ctls_pkg.generic_update() "ORA-01403: no data found

...

ar.plsql.arp_ctls_pkg.update_f_ct_id EXCEPTION: arp_ctls_pkg.update_f_ct_id() "ORA-01403: no data found

 

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Transactions > Transactions
Query Invoice.
Go To: Actions > Credit
Enter the details and save.
Error received.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
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