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Open Line Listing Shows Duplicate Invoices if Multiple Claims Exist on the Invoices (Doc ID 2425082.1)

Last updated on JANUARY 22, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When multiple claims exist on an invoice (or one claim that is split into two claims), the invoice then shows multiple times in the Open Lines Listing form, one line for each claim.  If three claims exist, the invoice will show three times.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Create an invoice for 1000
  2. Create are receipt for 200 and apply it the invoice above. In the receipts screen, create a claim investigation as well.
  3. In Trade Management, split the deduction into two different categories and save (alternatively enter two claims on the same invoice).
  4. View the customer in Collections Agent -> Collections ->Accounts tab-> Open line listing, the invoice now shows two times, each line reflecting the different claim number.


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