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Instance Number Is Not Showing In Sales Order (Doc ID 2426037.1)

Last updated on JULY 24, 2018

Applies to:

Oracle Installed Base - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 release. Instance number not showing in Installation details once sales order is shipped


STEPS
-----------------------

Contract transfer no longer work for non-shipable item.

Steps
=====
1. Non-shippable Item-A is covered by a service contract
2. Send upgraded Item-B to the same customer and use 'Replace' ib sub-type,
enter Item-A instance in non-source reference.
3. After Item-B order is fulfilled, no contract is transferred.

Same set up and IB sub-type is working for a shippable item with same scenario

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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