Images Inserted Via Knowledge Base Editor In Email Center Are Displayed As 'X'
(Doc ID 2426308.1)
Last updated on MARCH 15, 2019
Applies to:
Oracle Email Center - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
When attempting to view a template with an image created using the Knowledge Base Editor in Email Center, the published document displays the image as a cross-icon or 'X'.
Steps
(R) Email Center Administrator
(N) Email Center Administration > Knowledge Base > Documents > Browse
Click on a Category
Click on Published Template with an image
The image displayed has a cross-icon indicating a missing image
(R) Email Center Administrator
(N) Email Center Administration > Knowledge Base > Documents > Browse
Click on a Category
Click on Published Template with an image
The image displayed has a cross-icon indicating a missing image
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |