My Oracle Support Banner

Error In Material Debrief When Returning Items That Are Serialized But Not IB Trackable (Doc ID 2426324.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 Debrief

When returning a Serialized Non IB trackable Item using Debrief, the following error is displayed.

"The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXX is invalid. (INSTANCE_ID=)"

The issue can be reproduced at will with the following steps:
(R) Field Service Manager
(N) Field Service Representative > Create Service Requests
Debrief > Return Material: Item is Serialized but NOT IB trackable

The error above is displayed




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.