My Oracle Support Banner

Unable To Insert HTML Templates After Patch.26640631:R12.IEM.B (Doc ID 2426383.1)

Last updated on JULY 27, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to insert HTML Templates in Email Center after the application of Patch.26640631:R12.IEM.B, the template is not inserted into the body of the email message via the Rich text editor.

Steps
(R) Email Center Agent Console
(N) Home > Inbox
Click on Knowledge Base
Pick a Template
Insert test data into the template
Click the Insert button

Focus returns to the composition window, but content/template has not been inserted

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.