Unable To Insert HTML Templates After Patch.26640631:R12.IEM.B
(Doc ID 2426383.1)
Last updated on MARCH 09, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to insert HTML Templates in Email Center after the application of <Patch.26640631:R12.IEM.B>, the template is not inserted into the body of the email message via the Rich text editor.
Steps
(R) Email Center Agent Console
(N) Home > Inbox
Click on Knowledge Base
Pick a Template
Insert test data into the template
Click the Insert button
Focus returns to the composition window, but content/template has not been inserted
(R) Email Center Agent Console
(N) Home > Inbox
Click on Knowledge Base
Pick a Template
Insert test data into the template
Click the Insert button
Focus returns to the composition window, but content/template has not been inserted
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |