Unable To Insert HTML Templates After Patch.26640631:R12.IEM.B
(Doc ID 2426383.1)
Last updated on JULY 27, 2018
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to insert HTML Templates in Email Center after the application of Patch.26640631:R12.IEM.B, the template is not inserted into the body of the email message via the Rich text editor.
(R) Email Center Agent Console
(N) Home > Inbox
Click on Knowledge Base
Pick a Template
Insert test data into the template
Click the Insert button
Focus returns to the composition window, but content/template has not been inserted
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document