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Credit Card Authorization failed with error 'Connection timed out" when Proxy server used. (Doc ID 2426597.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Payments - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, FC Core

We are getting error "Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible." when trying to authorize the Credit card transaction when Proxy server is used.

In the IBY java log shows below error.

EXCEPTION:[] Connection timed out (Connection timed out)
at Method)

The issue can be reproduced at will with the following steps:
a. Login to Funds Capture Process Manager Responsibility.
b. Click on Transaction Testing tab >> Create Authorization
c. Enter Authorization details (you can use any dummy number for PSON parameter ex:1234)
d. Click on Submit.




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