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Credit Card Authorization failed with error 'Connection timed out" when Proxy server used. (Doc ID 2426597.1)

Last updated on OCTOBER 22, 2021

Applies to:

Oracle Payments - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, FC Core

We are getting error "Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible." when trying to authorize the Credit card transaction when Proxy server is used.

In the IBY java log shows below error.

EXCEPTION:[iby.net.NetUtils.writeHttpPost]:java.net.ConnectException: Connection timed out (Connection timed out)
at java.net.PlainSocketImpl.socketConnect(Native Method)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a. Login to Funds Capture Process Manager Responsibility.
b. Click on Transaction Testing tab >> Create Authorization
c. Enter Authorization details (you can use any dummy number for PSON parameter ex:1234)
d. Click on Submit.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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