My Oracle Support Banner

Why are Receipts Shown Twice in the Account Details Form or Not At All? (Doc ID 2426776.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Receivables - Version 12 and later
Oracle Advanced Collections - Version 12.2.10 to 12.2.10 [Release 12.2]
Oracle Advanced Collections - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


 When receipts are missing, or displaying twice in the Account Details form, please follow through these steps to resolve the issue.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.