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Issue in Calculating Load_high_watermark in AR_TRX_SUMMARY when Credit Memos are Applied to a Different Customer (Doc ID 2426832.1)

Last updated on JULY 24, 2018

Applies to:

Oracle Credit Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

The high watermark is not being calculated correctly in the AR_TRX_SUMMARY table when there are credit memos for one customer that are applied to a different customer. The amount of the OP_BAL_HIGH_WATERMARK is off by the value of the credit memo even if the credit memo is closed when applied to another customer.

Cause

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