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Process Order API Throws Error While Updating Credit Card Number and keep Customer Name (Doc ID 2426897.1)

Last updated on JULY 24, 2018

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When update Credit Card number for a Sales Order using Process Order API completes with error message.
Issue Occurs only when the Customer has two different Credit Cards with the same Holder name.

ERROR
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 'Please specify credit card holder name and credit card number'

STEPS
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The issue can be reproduced only when Customer has two Credit Cards with the same Card Holder name.
1. Create a sales order using a Credit Card.
2. Perform a Credit Card number change via Process Order API.
3. Process fails.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Credit Card on Sales Order cannot be updated via Process Order API for customers with more than one Credit Cards with same Card Holder Name.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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