Customer Acceptance Contingency (Post-billing Explicit Acceptance) Is Not Recognizing Revenue (Doc ID 2427397.1)

Last updated on JUNE 05, 2024

Applies to:

Goal

On : R12 version, Revenue management

Customer acceptance contingency (Post-billing explicit acceptance) is not recognizing revenue

When using the post-billing explicit acceptance feature for Contingencies the revenue is not recognized on acceptance in Order Management.

Required revenue contingency has been defined and rule is assigned.  Order is  associated with this contingency rule when booked in Order Management. Order is shipped and invoiced and revenue is getting deferred which is expected.  When customer acceptance in done in Order management, the order line goes to close status from pending post-billing acceptance status, but when running revenue recognition and submit accounting  in AR  the revenue remains deferred.
 

Solution

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