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R:12:AP:Unable To Submit An Expense Report with more than 35 Expense Lines From The Oracle Fusion Mobile Expenses App. (Doc ID 2427540.1)

Last updated on JULY 30, 2018

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

1. DESCRIPTION OF THE LOSS OF FUNCTIONALITY
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In Internet Expenses, users are getting server time out error when they try to submit more than 30-35 lines via the device.

2. BUSINESS IMPACT
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Due to this issue, users cannot use mobile devices to submit expenses

3. STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
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The issue can be reproduced at will with the following steps:

1. Try to submit an Expense Report with 30- or more lines using a mobile device

4. ENVIRONMENT IN WHICH ISSUE IS OBSERVED
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Product: Oracle Payable
Release:  12.1.3
Database:  No information provided because the issue is not database or platform specific.
Platform:  Linux
Instances Affected: Test and Production
System Names:  This information is not relevant for the resolution of the issue.
Affecting Certain Users? The issue is consistently observed with all the users.


5. EXPECTED OR ACCEPTABLE RESULT
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Able to submit an Expense Report with more than 35 lines with a mobile device


6. WHAT IS WORKING
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This information is not required for further clarification

Cause

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In this Document
Symptoms
Cause
Solution


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