My Oracle Support Banner

Errored Material Debrief Lines Are Not Posted To Charges After Reprocessing The Debrief (Doc ID 2427692.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Field Service - Version 12.1.3.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Find that the errored debrief lines that are reprocessed are not always posted to Charges.
This happens for the debrief lines whose service activity code have both the 'Create Charge' and 'Create Cost' flags checked.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Post an errored debrief line.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.