How to get Service Request Notifications When Task Notes Are Added On The Service Request ?
(Doc ID 2428080.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
Need to have a functionality when Service Request Owner/contact should receive a notification when a task note is added to the service request.
When using workflow notifications for Task/Service Request frequently running into performance issues. Is there any alternate way ?
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