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How to get Service Request Notifications When Task Notes Are Added On The Service Request ? (Doc ID 2428080.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Need to have a functionality when Service Request  Owner/contact should receive a notification when a task note is added to the service request.

When using workflow notifications for Task/Service Request frequently running into performance issues. Is there any alternate way ?
 

Solution

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In this Document
Goal
Solution


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