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MFS MP Is Not Passing the Actual Date /Time When Syncing Labor Lines From MFS. (Doc ID 2428220.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6, Multiplatform iOS General

When viewing a service request and task in the SR form the actual date/time is not populated if the task was closed from Mobile Field Service (MFS).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS Client application
2. From Open Tasks List, selected a task to debrief
3. Enter Labor line details and save
4. Completed/Closed the task from the MFS device
5. Sync
6. Check in EBS and the task does not have the actual dates populated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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