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How To Delete Incorrect Tasks Added In Service Request (Doc ID 2428846.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

A user has added some tasks to a case within Case Management and currently there is no way to delete the tasks from the case via the front end application.
Is there a way to remove the tasks that have been added in error?
Tasks are added to Service Requests via responsibility Case Management Service.
 

Solution

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In this Document
Goal
Solution


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