My Oracle Support Banner

How To Delete Incorrect Tasks Added In Service Request (Doc ID 2428846.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


A user has added some tasks to a case within Case Management and currently there is no way to delete the tasks from the case via the front end application.
Is there a way to remove the tasks that have been added in error?
Tasks are added to Service Requests via responsibility Case Management Service.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.