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Approve Function Writes “Note” Twice In The Email When Attempting To Approve a Workflow Quote Using Outlook (Doc ID 2428915.1)

Last updated on AUGUST 01, 2018

Applies to:

Oracle Order Management - Version 12.1.3.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to approve a workflow quote using Outlook, Approve function writes “Note” twice in the Email.

EXPECTED BEHAVIOR
Approve function should write “Note” only once in the Email.

STEPS
1. Go to Order Management Super User responsibility - Negotiation- Quote
2. Enter and submit the quote for approval. Email is sent to customer for approval.
3. When clicked on "Approve" hyperlink, email is drafted with Note being printed twice.



Cause

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