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Serial Not Showing In List Of Values While Doing Material Debrief (Doc ID 2428944.1)

Last updated on JULY 30, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

When trying to select a particular serial number on Debrief Material Line ,See the following error


ERROR
-----------------------
FRM-40212 :Invalid value for the field ITEM_SERIAL_NUMBER


ISSUE SCOPE
-----------------
Issue is specific to single serial number .


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2.Go to Field Service Responsibility
3.Navigate to Service Request (SR # 4501970)
4. Go to Task Tab, Debrief button
5. Go to Material debriefing, enter item GXT4-3000RT230 and serial number 1899700626.

Observe the above error


Cause

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