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Unable To Create Organization Due To Warning Possible Duplicate Organizations (Doc ID 2429206.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Receivables - Version 12 and later
Oracle Trading Community - Version 12.0 and later
Oracle TeleSales - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Customers Module and Telesales/eBusiness Center, unable to create organizations.

When creating organizations, warning message appears as follows:

ERROR
------------------------------------------------------------------------
Warning: Possible Duplicate Organizations in option 2 , there are no existing organizations displayed
Warning: Duplicate Prevention is not available. Please contact your administrator to enable this functionality.

Due to this issue, users cannot a) create or update existing account in AR or 2) eBusiness center can not create customer

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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