My Oracle Support Banner

Unable To Create Organization Due To Warning Possible Duplicate Organizations (Doc ID 2429206.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12 and later
Oracle Trading Community - Version 12.0 and later
Oracle TeleSales - Version 12.0 and later
Information in this document applies to any platform.


On : 12.2.6 version, Customers Module and Telesales/eBusiness Center, unable to create organizations.

When creating organizations, warning message appears as follows:

Warning: Possible Duplicate Organizations in option 2 , there are no existing organizations displayed
Warning: Duplicate Prevention is not available. Please contact your administrator to enable this functionality.

Due to this issue, users cannot a) create or update existing account in AR or 2) eBusiness center can not create customer


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.