My Oracle Support Banner

Customer Profile Records Exist For Sites that Do Not Have Appropriate Business Purposes. Site Profiles Should Exist Only For Bill_To, Marketing or Statement Site Uses. (Doc ID 2429227.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Receivables - Version 11.5.10.3 and later
Oracle Trading Community - Version 11.5.10.3 and later
Information in this document applies to any platform.

Symptoms

In Release 11i and above, Customer Profile records (HZ_CUSTOMER_PROFILES) exist for addresses that do not have the appropriate business purposes.
Profile records should exist for sites that have at least one of three business purposes.  These business purposes (site uses) include BILL_TO, MARKETING, and STATEMENTS.

Only one profile record (HZ_CUSTOMER_PROFILES) may exist per site.  The profile record can not be assigned to the site unless one of the three business purposes exist for that site. (address)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.