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Invoice Details Form Not Populated For Subscription Agreement (OM To OKS) (Doc ID 2429278.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The Invoice Details form is not populated for Subscription Agreements created in Order Management.

EXPECTED BEHAVIOR
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Invoice details should be shown both at header and lines levels.

STEPS
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The issue can be reproduced at will with the following steps:

1. Created Sales Order.
2. Ran AutoInvoice Master Program to create the invoice.
3. Create the service contract.

The Invoice History tab is populated with the Invoice details.
The Invoice Details tab on the contract header and on the contract does not display any information.

Cause

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