E-Busines Suite Workflow Steps To Troubleshoot The Java-based Workflow Notification Mailer (Doc ID 242941.1)

Last updated on OCTOBER 25, 2023

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Purpose

The purpose of this article is to provide the essential troubleshooting steps for Java-based Workflow Notification Mailer.

It is to be used by Oracle support analysts and system administrator to understand and employ troubleshooting techniques for the Java-based Workflow Notification Mailer.

It is assumed that you have successfully applied Oracle Workflow mini-pack 11i.OWF.G (2728236) or is running Oracle Applications Release 11.5.9 or higher.

Troubleshooting Steps

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In this Document

Troubleshooting Steps

To troubleshoot the Java-based Workflow Notification Mailer use the following steps:

1. Workflow Health Check

2. Workflow Mailer GSM / Debug

3. Workflow Control Queue Cleanup

5. JDK & Environment Variables

6. Verify JMS libraries

7. Ensure $JAVA_TOP or $COMMON_TOP/java/lib PATH for appsborg2.zip is set in the AF_CLASSPATH

8. Verify the SMTP and IMAP Servers

9. Configuring the Oracle Workflow 2.6 Java-based Notification Mailer

10. Verify outbound email processing

11. Verify Inbound Email Processing

12. About Oracle Workflow Mini-pack 11i OWF.G OR 11i.OWF.H

13. Verify the notification renders correctly in the Worklist

14. Files for Support

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