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E-Busines Suite Workflow Steps To Troubleshoot The Java-based Workflow Notification Mailer (Doc ID 242941.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Purpose

The purpose of this article is to provide the essential troubleshooting steps for Java-based Workflow Notification Mailer.

It is to be used by Oracle support analysts and system administrator to understand and employ troubleshooting techniques for the Java-based Workflow Notification Mailer.

It is assumed that you have successfully applied Oracle Workflow mini-pack 11i.OWF.G (2728236) or is running Oracle Applications Release 11.5.9 or higher.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 To troubleshoot the Java-based Workflow Notification Mailer use the following steps:
 1. Workflow Health Check
 2. Workflow Mailer GSM / Debug
 3. Workflow Control Queue Cleanup
 4. Log Files
 5. JDK & Environment Variables
 6. Verify JMS libraries
 7. Ensure $JAVA_TOP or $COMMON_TOP/java/lib PATH for appsborg2.zip is set in the AF_CLASSPATH
 8. Verify the SMTP and IMAP Servers
 9. Configuring the Oracle Workflow 2.6 Java-based Notification Mailer
 10. Verify outbound email processing
 11. Verify Inbound Email Processing
 12. About Oracle Workflow Mini-pack 11i OWF.G OR 11i.OWF.H
 13. Verify the notification renders correctly in the Worklist
 14. Files for Support
 Workflow Information Center, Diagnostics, & Community
References

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