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Service Requests Created From MFS Are Not Using The Standard Numbering Sequence (Doc ID 2429878.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 MFS Multiplatform

ACTUAL BEHAVIOR
---------------
When an SR is created from MFS the sequence used to generate the number is different than when the SR is created on the server.

For example:   If you create an SR from the 'Create service request' form.  The SR number is  1234567.
If the SR is created from MFS the SR number is created as  1000001012345

EXPECTED BEHAVIOR
-----------------------
Expect the same sequence to be used for all SRs

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR from MFS.
2. sync.
3. run processes uploaded mobile data.
4. sync
5. expected the SR in MFS to be updated with the new number from the sequence on the server


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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