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Unable To Process RMA Receipt Transaction Due To Time Lag During Order Line Split. (Doc ID 2430024.1)

Last updated on AUGUST 05, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When attempting to process an RMA Receipt transaction,
the following error occurs in csi_txn_errors and IB: Txn Error and Summary Details form.

ERROR
-----------------------
Unable to process RMA Receipt transaction due to time lag during order line split. Please reprocess the error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create RMA Receipt
2. The txn does not get processed and errors in csi_txn_errors.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process this transaction causing incorrect data in IB.

Cause

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