Monitoring Services: Enrollment Rate Rows Exists Where Corresponding Enrollment Results Are Voided or Backed Out (Doc ID 2430224.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

This issue is handled via Monitoring Services.

The basic concept of Monitoring Service is the ability to define and periodically look for events (faults, issues, availability) in customer instances and, as needed, when an event occurs, create / update a Service Request with a well-defined problem statement, the diagnostics collected and steps defined for the engineer to easily solve the issue. Detailed list of sensors available in EBS MAU Smart Sensor List (<Note 2505264.1>)

When a person has this specific data condition (Enrollment voided but the corresponding Enrollment rates are still valid), there could be possible issues when trying to perform certain operations for the person such as Closing a life event, Backing out a life event, etc.

Cause

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