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How To Include Freight Amount On Return Order? (Doc ID 2430375.1)

Last updated on AUGUST 01, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

While returning any material on customer returns by raising an RMA order and by referencing the original order, can the customer get the Freight amount also ? The original order has freight applied during shipping.

When an RMA is raised, end customer wants freight amount also to be returned is there any we can include freight amt also in the return order without adding a new item specific to freight ?
 

Solution

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