Registration Error "The identification information you entered does not match our records." Even After Entering Correct Order Details (Doc ID 2430493.1)

Last updated on JULY 11, 2022

Applies to:

Symptoms

Unable to register user with "Need online access to your existing corporate account?" registration option.

ERROR
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The identification information you entered does not match our records. Please try re-entering your information.


STEPS
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The issue can be reproduced at will with the following steps:

1. Open iStore page
2. Click Register
3. Select "Need online access to your existing corporate account?" registration option.
4. Enter order info and submit

Cause

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