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Registration Error "The identification information you entered does not match our records." Even After Entering Correct Order Details (Doc ID 2430493.1)

Last updated on AUGUST 01, 2018

Applies to:

Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On Test: 12.0.6 version, User Registration

Unable to register user with "Need online access to your existing corporate account?" registration option.

ERROR
-----------------------
The identification information you entered does not match our records. Please try re-entering your information.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Open iStore page
2. Click Register
3. Select "Need online access to your existing corporate account?" registration option.
4. Enter order info and submit

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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