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Telesales - Ast_cust_accounts_roles_v Displays Current_role_state Which Is Obsolete (Doc ID 2430870.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle TeleSales - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

In 12.2.4, using merge party feature which merge party and all contacts, the status should = A but noticing after the merge, the column hz_cust_account_roles.current_role_state did not update with status = A but instead status= I . Telesales is displaying AST_CUST_ACCOUNTS_ROLES.current_role_state where as it should be displaying AST_CUST_ACCOUNTS_ROLES.STATUS

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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