KB Template Disappears When Changing Message Format To Rich Text Mode in Email Center
(Doc ID 2432166.1)
Last updated on MARCH 10, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to change the message format to Rich Text Mode, the message body disappears. Additionally, when a Knowledge Base Template is inserted, the template is not displayed in the email message.
Steps
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message
Click on the "Change to Rich Text Mode" link
The message disappears
Click on Template on the right hand side
View the template & click on Insert
The template is not inserted
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message
Click on the "Change to Rich Text Mode" link
The message disappears
Click on Template on the right hand side
View the template & click on Insert
The template is not inserted
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |