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Pick Selection List Generation - SRS Program Spawns 100's Of Refresh Case Folder Data Programs (Doc ID 2432426.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Credit Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, General Issues

ACTUAL BEHAVIOR
---------------
When a sales order in Order Management is pick released using Pick Selection List Generation - SRS program, it spawns 100s of Refresh Case Folder Data Program with
parameters: case folder id and OCM_UPDATE_CREDIT_REQUEST.

EXPECTED BEHAVIOR
-----------------------
Expect there wouldn't be 100's of spawned refresh case folder programs.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order is created in OM and Booked
2. Case Folder is created in OCM with status: Created
3. Runs Pick Selection List Generation - SRS under shipping tab in Order Management
4. It spawns 100s of Refresh Case Folder Data Program with parameters: case folder id and OCM_UPDATE_CREDIT_REQUEST
5. All the case folder which are in system are refreshed, and the status also changes to Refreshed.
6. With this status, the credit analyst is not able to do any change in the case folder.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot know why this is happening.

Changes

 

Cause

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