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ORA-01843: not a valid month Error For UMX Role Requests (Doc ID 2432575.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Oracle User Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Workflow Mailer
Frequently getting the error 'Error in Workflow even though the role request is approved by user 'john.doe':

UMXNTWF1/28952 ORA-01843: not a valid month' for UMX role requests only for user 'john.doe'.

The issue can be reproduced at will with the following steps:
1. Approve a role request.

The issue has the following business impact:
Due to this issue, the error occurs.

Cause

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