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Is there a Way to Process an RMA on an Expired Contract (Doc ID 2432652.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Currently it is not possible to process an RMA on an Expired Contract, i.e., for an expired contract, the replaced item is not terminated and the replacement item cannot be added to service contracts.

Is there any way to allow RMA over an expired contract?

 

Solution

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