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Not Able to Print Pick Slip Report to a Certain Printer, Due to Layout Issue (Doc ID 2432976.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, All Shipping Reports

ACTUAL BEHAVIOR
---------------
For a specific pick release rule which directs the Pick Slip Report to be printed on a specific printer, the pick slip report is generated but is not printed.
This issue does not occur when using a different pick release rule which directs printed output to a different printer

EXPECTED BEHAVIOR
-----------------------
Expect the first release rule to print the Pick Slip Report on the expected printer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick release an internal order using a specific pick release rule
2. Pick release completes successfully.
3. The pick slip report is not printed on the designated printer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print the Pick Slip Report for specific sales orders.
This causes shipping delays as warehouse employees are forced to reprint the pick slip report before they can pick the ordered goods and move them to the staging area.

Cause

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