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Eliminate Entry Of Mandatory Meter Readings During WO Completion Against PM Work Orders (Doc ID 2433116.1)

Last updated on AUGUST 09, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, TXNS

When attempting to Complete a Work Order using the Responsibility = Maintenance Super User
the following error occurs.

ERROR
-----------------------
 "Cannot complete work orders (13360) as all mandatory meter readings are not entered"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility = Enterprise Asset Management (EAM)
  Navigation = Meters-> Meter Association
  Org/Asset = Z44 / POMPE A VOE A SUC.... is associated with Meter COMPTEUR SLICE 1 and is non-mandatory

2. Responsibility = Maintenance Super User
  Navigation = Work Orders-> Complete Work Order 13360, meter = "COMPTEUR SLICE 1", METER TYPE =MANDATORY
  "Cannot complete work orders (13360) as all mandatory meter readings are not entered"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily complete work orders using Responsibility = Maintenance Super User

Changes

 

Cause

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