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Email Center: Emails Are Processing Slow (Doc ID 2433215.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Emails are processing slow even though Download Processor and Concurrent request are running fine.
There is almost 1 hour gap between the values of CREATION_DATE in tables iem_ms_base_headers and iem_rt_proc_emails.

Steps:

1. Set the Email Processing Worker with below parameters to process around 5K emails receiving on daily basis.
  2 worker and 75 email each.
  This program is schedule to run every 5 minuets.

2. Send the email to Email Center Email account.

3. Ensure it reaches the inbox and DP is running fine.

4. Check the creation_date of iem_ms_base_headers table

5. Once the email reaches the 'Oracle Processed Folder', then check the creation_date of iem_rt_proc_emails table.

Cause

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