My Oracle Support Banner

The Task Report Page Is not showing The Debrief Lines Entered On The Task (Doc ID 2433818.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version Debrief / Field Service Task Report

ACTUAL BEHAVIOR
---------------
When Field Service technicians generate the Debrief task report, the are seeing a blank debrief details section in the Task Report OA HTML page.

However, when they Generate PDF, the PDF shows the debrief lines.

EXPECTED BEHAVIOR
-----------------------
Task Debrief Report OA HTML Page should show the debrief lines entered under the task.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle EBS
2. Navigate to Field service Manager > Field Service Technician Portal
3. Query for Task and click on Task Report
4. No debrief lines shown in OA page
5. Go Task Report > PDF export option
6. Task Report PDF shows debrief lines entered under the task.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.