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Autoprocessing Rule For Update Of Service Requests Works Only Randomly (Doc ID 2434511.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Setup and Configuration

Autoprocessing Rule for update of Service Requests works only randomly

Auto processing should work consistently

The issue can be reproduced at will with the following steps:

Setup an Intent with keywords
1. Responsibility: Email Center Administrator
2. Click on Intents Add keywords to the Intent created
3. Add an email account to the Intent created

Setup an Auto-Processing rule
1. Click on Rules-library
2. Click on Auto-Processing to create a new rule
3. Setup a key with Email Top Intent using the Intent defined above
4. Save
5. Attach rule to an email account
6. Send email message to the email account where the intent is setup




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