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Closed RMA Lines Not Eligible For Invoicing Due To Profile Option "OM: Generate Credit For Rejected Returns" Is Set To No (Doc ID 2434669.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms


When attempting to process sales orders and RMA, the following error occurs and there are no credit memos created for RMA:


ERROR
-----------------------

XX Order Flow - Mixed or Return with Approval #STUCK
Error ORA-01422: exact fetch returns more than requested number of rows.
Wf_Engine_Util.Activity_Parent_Process(3210 Wf_Engine_Util.Process_Activity(OEOH) OEOH, 01234, BOOK_PROCESS_ASYNCH:BOOK_ELIGIBLE, RETRY)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set the profile option OM: Generate credit for rejected returns to No.
2. Create outbound Sales order.
3. Book, Pick Release and Ship Confirm the Order.
4. Create Invoice for the order
5. Create RMA by copying sales order created.
6. Approved RMA
7. During Receiving Inventory Reject the RMA
8. Close the RMA Order Line.
9. Observe the credit memo for line is not created

Note: OEOH numbers are examples and not actual data, this will be different for each case.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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