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Cancel Quote Operation Is Not Successful (Doc ID 2434936.1)

Last updated on AUGUST 20, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Billing Modules

When attempting to cancel a termination quote the following error occurs.

ERROR
-----------------------
Asset# cannot be Cancelled as Termination Invoices have not been created for this asset in Receivables(AR).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a contract with at least one Asset that has more than 1 Unit.
2. Revise the Contract to split the Assets into single units, or any other split will do.
3. Bill the contract to the current date.
4. Create a Termination Quote, effective in the past so that there are non-zero Amounts for the Assets
  on the Quote.
5. Approve and Accept the Quote.
6. Run billing to process the Quote invoices.
7. Open the Quote and click the Cancel Quote button.
  The original Asset Number will process and be canceled.
  The newly created split Assets will not be canceled, and those new Asset numbers will not
  be displayed in the log.
  When repeating the Cancel Quote, the newly created Assets will continue to hit the above mentioned error.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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