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Dispatch Center Planboard And Gantt Crashed When Doing A Refresh In Maximized Window Mode (Doc ID 2435291.1)

Last updated on AUGUST 16, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Dispatch Center

ACTUAL BEHAVIOR
---------------
When refreshing the Gantt / Planboard the following issue appears:

Hybrid Mode: Task Queue - Gantt or Planboard: data is refreshed correctly and without any problems

Maximized Mode: For both the Gantt or Planboard a refresh makes the the Gantt (or Planboard) disappear.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Dispatch center form.
2. Maximize the Gantt tab.
3. Refresh.


Changes

 

Cause

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