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Not Able To Sync From Oracle Field Mobile Service .Getting Error "The username or password you entered is incorrect" (Doc ID 2435457.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Multiplatform Sync Errors

Upon trying to sync using Oracle Mobile Field Service get the following error

ERROR
-----------------------
""The username or password you entered is incorrect"

ISSUE SCOPE
-----------------
Issue is specific to 2 users .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Mobile Field Service Multi Platform Application using one of the problematic users
2. Click Sync
3. On the Sync page click Sync

Observe the above error


Cause

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