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Service Charges: Error ORA-01403, FRM-40735: WHEN-VALIDATE-ITEM, When Currency Is Changed In The Charges Tab (Doc ID 2436475.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

For some Service Requests, the Currency cannot be changed.

ERROR
-----------------------

ORA-01403: no data found
FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-01476.

STEPS
-----------------------
1. (R) Service > Service Request > Create Service Request

In SR form - Charges form :
      Change Currency to EUR
      Override Unit Price 0.00

2. Net Price 0.00

3. Change Billing Currency from 'NOK' to 'EUR'

4. Change Override Unit Price from 0 to 500, and save

5. Change billing currency

=> Error occurs.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot submit the charge and cannot invoice.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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