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Error - ORA-01403: No Data Found, When Currency Is Changed In The Charges Tab (Doc ID 2436475.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema


For some SR, the currency cannot be changed

ERROR
-----------------------
Get following error messages:
ORA-01403: no data found

--------------------------------------------------------------
FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-01476.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service > Service Request > Create Service Request

In charge form :
Charge Currency to EUR
Owerride Unit Price 0.00
3. Net Price 0.00

4. Change Billing Currency NOK to EUR
5. Change Owerride Unit Price from 0 to 500 and save

Change billing currency and we get the error message.
FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-01476.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the charge and cannot invoice

Cause

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