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Delete / Update Functionality On Tasks And Related Information Tab (Doc ID 2436697.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3 Case Worker responsibility, on update case page on Tasks and Related Information tab go to Related Cases section and place cursor over 'Update' or 'Delete' icon options no message or warning shows ; however in Attachments section place cursor over over 'Update' or 'Delete' icon options on update icon , Update Attachment window opens and on Delete icon message: Are you sure you want to delete the attachment?

Customer ask if this is intended functionality?

If yes it is intended design, is it feasible to personalize the delete icon from Attachment section?


Steps To Reproduce
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1. Responsibility : Case Worker
  Navigate > Case Management > Agent Dashboard > query Case# 275754 > on Update Case 275754 page go to Tasks and Related Information tab > go to Related Cases section and place cursor over 'Update' or 'Delete' icon options no message or warning shows ; however in Attachments section place cursor over over 'Update' or 'Delete' icon options on update icon , Update Attachment window opens and on Delete icon message

Cause

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