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860 Application On Booked Sales Order Making Unit Selling Price And List Price As Zero (Doc ID 2436766.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

When attempting to import change/update (860) the quantity to an existing 'booked' sales order the following error occurs.

ERROR
-----------------------
Price was not found on price list  ...  for this item  ...  and UOM  ...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Interface tables are populated via the ECEPOCI EDI/860 transaction
2. Due to business requirements -> the interface tables are manually modified via the Order Import Corrections Window
     to change the Item from the dummy to the correct one
    ** Business: Manual intervention is required since the customer sends a dummy item
3. Order Management Responsibility -> Order Import
     Order Import Process fails.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import changes via Order Import thus preventing the item or Quantity change of the Sales Order.

Changes

 

Cause

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