Price Calculation Details are not Populated for Service Contracts Created From Order Management
(Doc ID 2437407.1)
Last updated on JANUARY 20, 2022
Applies to:
Oracle Service Contracts - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]Oracle Order Management - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Advanced Pricing - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Symptoms
Find that the Price Calculation Details are not populated in a Service Contract created from Order Management.
Steps
1. Create and ship a sales order with a serviceable item.
2. Using a Service Contracts responsibility, navigate Line tab > Pricing/Products tab > Pricing tab > click the Price Calculation button.
3. Price Calculation Details are not populated.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |