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Price Calculation Details are not Populated for Service Contracts Created From Order Management (Doc ID 2437407.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find that the Price Calculation Details are not populated in a Service Contract created from Order Management.

Steps
1. Create and ship a sales order with a serviceable item.
2. Using a Service Contracts responsibility, navigate Line tab > Pricing/Products tab > Pricing tab > click the Price Calculation button.
3. Price Calculation Details are not populated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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